•
We’re getting better at saying ‘thank you’:
since April this year, Wholesale people have
sent 2609 e-cards through the Wholesale
recognition scheme to 1429 individual
nominees and there have been 450
nominations for monetary awards.
•
366 Wholesale irritants have been identified
since the programme started over a year ago as
part of our commitment to building a healthier
business and speeding up and simplifying the
way we work. Of those reported, 260 (71%)
have been resolved to date – some of the best
performance amongst BT LoBs.
Over 140 customers join us and
our senior management and account
teams at BT Tower to talk business
and celebrate a productive year of
working together, new and re-signed
relationships and a toast to the
year ahead.
•
Session Distribution Interworking
Network (SDIN) technology,
which delivers our IP Exchange
product, is shortlisted for the
Innovation Award at the World
Communications Awards.
•
A new concept-to-market approach
is introduced into BT Wholesale
following a successful trial from
May-September.
•
New ‘service obsessed’ forum set up
and chaired by Clive Watling to focus
on improved customer experience for
Wholesale customers.
•
The uplift in BT Wholesale’s Employee
Engagement Index in the last two years has
been a promising +0.13. The most recent
quarter’s results show that momentum has
stalled in EEI for the first time since Q4 last
year. Please do all you can to support and
guide your people, particularly in what
promises to be a demanding last quarter
of the year.
•
A team of BT Wholesale and BT TSO people
reduce the cost of delivering a single MEAS
order by 28% since the start of the year.
Volunteering participation in BTW is amongst
the highest across BT Group this year -in
H13/14 we had the highest participation of all
the LoBs and thanks to you all, we’re proud to
continue to punch well above our weight.
We’re speeding up and simplifying in sales:
this year we’ve shortened our sales cycle
from 120 days to 90 days and improved
our conversion rate by c. 20%.
