•
UK Service Delivery teams & TSR teams
(together 100 people focused on provision
& repair of ‘Complex’ products like Ethernet)
join Customer Service (CS) from Technology,
Service and Operations (TSO) – the arrival of
these teams, alongside MSD & MSL teams
double the size of Customer Service.
•
We report on last year’s Q3 results:
underlying revenue excluding transit
decreased by 3%, or 1% excluding ladder
pricing, with growth in managed network
services offset by the ongoing impact of
broadband lines migrating to LLU. Lots
to do in the year to come…
•
Our IT & Professional Services
campaign in support of our ‘dash for
cash’ this quarter generates £3.68m
sales and £9.34m ICV pipeline.
•
Lisa Harrington, Managing
Director of Transformation
in TSO joins BT Wholesale
as Managing Director,
Customer Service.
Fe
O
Sandeep Rawal, Head
of Pan India Supplier
Management; Pat
Fuller, Business Analysis
& Planning Specialist & Richard
Starbuck, 21CN Customer Service
Advisor win gold Blue Ribbons for
completing Challenge Cup projects
in 3 consecutive tournaments.
