•
The MEAS service improvement tool –
SI Desktop Extension (SIDE) – is shortlisted in
the Global Telecom Business
Innovation Awards.
•
Paul Cowan joins Customer Service as
the new Director of Transformation
and Damian Fisher as the new
Director of Acceptance Into Service
& Planning.
•
A trial of a new concept-to-market approach
starts across 13 BT Wholesale projects.
•
We launch our Integrated Access (broadband
and Ethernet) campaign, making customers
aware that we have the widest range of
access options in the Industry.
•
We introduce the Contract Lifecycle
Management Tool designed to speed up
and simplify the way we manage client
contracts, featuring a single customer and
supplier portal, better streamlining of audit
and report requests and one document
storage system.
In recognition of our 2012/13 Sales
Performance, 12 winners across
Markets are treated to a VIP
event at the O2 with
Beyoncé.
Our customer roadshows hit Manchester and
Edinburgh and get great feedback, as part of our
commitment to reinforcing and building new
customer relationships.
MBNL elect
to extend their MEAS
contract with us with a
long term contract.
WHOLESALE CONFIDENTIAL
