•
Our Q1 CARE results show an
encouraging upward trend, scoring
3.83 for Employee Engagement.
•
The BT MSL team joins Managed Services
from Customer Service and will help us
to improve our capability and exploit the
growth opportunities in field services.
•
The Products and Regulation team
under Steve Best reorganise to drive
success in 13/14.
•
During 2012/2013, we took £104.5
million of cost out of our business through
128 cost saving projects including:
• Closing down 25% of our core
IP Stream network
• Rationalising many of our big mobile
operator contracts
• Removing a lot spare capacity and legacy
circuits, saving c. £12 million
• Streamlining our operational processes
• Running a radical programme across
the entire voice portfolio. We checked
what we were paying other carriers
to terminate calls and what they were
paying us. We found numerous instances
where we weren’t recovering our costs
or being overcharged. This programme
saved us £7 million.
The BTW CIO function under
Sian Baldwin restructures
to get maximum benefit
from working with the
newly formed Technology,
Service & Operations (TSO)
organisation.
We sign a landmark
agreement to support Virgin Media
Business in delivery of their public
services network (PSN) for councils and
other public-sector bodies in Yorkshire
and Humberside. This is our first PSN
win using the new mini pop solution.
WHOLESALE CONFIDENTIAL
