•
Four Service Improvement Managers
were appointed to help drive true service
differentiation, focused on our top 20
accounts. Andrew Daffern, Alice Hunt,
Steve Plume and Iain Ward are, amongst
many other responsibilities, driving service
improvement plans and helping reduce
escalations and our propensity to fail.
•
Cost stack benefits realised to reduce
BTW’s bandwidth costs by over 70%.
•
Ian Livingston announces
he will leave BT Group in
September.
•
We complete a successful
service trial of hosted contact centres.
•
John Moran, Benefits Analysis
Manager, is awarded a platinum blue
ribbon award marking his completion
of Challenge Cup projects in five
separate tournaments – he’s the only
BT Wholesaler to have received this
award to date.
