•
We delivered an impressive 3.6%
improvement in RFT in Q1, largely down
to excellent performance on Propensity
to Fail (PTF, or whether we see failure
in our products and services); strong
delivery on On Time Repair (OTR) and One
Contact Resolution.
•
We introduce Learning Pathway training support
for our finance professionals.
•
Our investment in ‘Shipley’ training for the Business
Development team contributes to a key win with
Cardiff City Council.
WHOLESALE CONFIDENTIAL
We secure a long term
contract to provide a fully
managed wavelength service to
Jersey Telecom. The innovative
service provides two fully resilient
links from Jersey and the Channel
Islands back to two separate
points of presence in London
and also includes provision of
the subsea element.
We unveil Business Zone, a new service
representing a key step towards making it
easier, simpler and quicker for customers
to do business with BT Wholesale online.
For the first time, we group key online
tasks into one seamless, customer-centric
experience.
“The new
Business Zone
website looks interesting
& could serve to
consolidate the
various portals.”
A customer via CSAT survey
